Question 1

I don't get any emails after placing an order

Accepted Answer

If you don’t receive the email, we recommend you to check your Spam, Promotions and Social folders. If the email appears in the above folders, you should add this address to your contact list to prevent the situation from happening again.

Question 2

Do you send materials to my country?

Accepted Answer

Before placing your order, confirm with the store the possibility of shipping to your country.

Question 3

When will I receive the materials after payment

Accepted Answer

Access to the purchased seminars is provided within 3 days of the payment.   In your email, provided during the order, you will receive the YouTube instructions.  Follow the access links after registering under the correct email.                                                                                                                                                                                     Physical products are mailed several times a month, but the shipping is not worldwide.  Once the package is shipped, you will receive a tracking number with the name of the postal service.

Question 4

How to get access to a purchased  seminar?

Accepted Answer

You will receive an email invitation from YouTube with links to the seminars (make sure you follow the link using the email address you provided when you ordered).
You can also find your files in your private Youtube playlist

Question 5

How long will access to videos be available?

Accepted Answer

Access to your personalised YouTube playlist will be available for 3 months.

Question 6

Why has my order been cancelled?

Accepted Answer

Pay attention to  the number of the canceled order!
Unfinished orders without  registration or payment are cleared automatically.
The list of your orders and their status update can be seen in your personal account.

Question 7

How can I order your books

Accepted Answer

Books can only be purchased on Amazon (go to: Store - in the Books section there is an option to open the page with the book of your choice).      
We are not responsible for the delivery timeframe provided by Amazon. Please contact Amazon customer service with any questions related to your book order.

Question 8

When will I receive my tracking number and my package?

Accepted Answer

Items are shipped  twice a month. Please make sure your COMPLETE ADDRESS was written according to the international format,  otherwise the package will not be sent.

Question 9

Can I study the same materials with a family member/roommate?

Accepted Answer

Warning! The files are provided for personal use only!
Each student follows his own path from the beginning and on.

Forbidden: sharing the links or seminars with third parties, exchanging links with other students, using links for commercial gain, posting The Menshikova School’s materials on other resources, using its methods partially or entirely to teach other people.

FAQ

Frequently asked questions